Privacy Policy

1. Information We Collect

At AIFlow Solution, we collect information to provide you with the best AI automation services. The types of information we collect include:

Personal Information

• Name and contact details (email, phone number, address)
• Company information and business details
• Payment and billing information
• Communication preferences and service requirements

Technical Information

• Usage data from our automation platforms
• Device information and browser details
• IP addresses and location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI automation services
• Customer Support: To respond to your inquiries and provide technical assistance
• Billing and Payments: To process payments and manage your subscription
• Communication: To send service updates, newsletters, and marketing communications (with your consent)
• Analytics: To analyze usage patterns and improve our services
• Compliance: To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services, including cloud hosting, payment processing, and customer support platforms.

Legal Compliance

We may disclose information if required by law, court order, or to protect the rights, property, or safety of AIFlow Solution, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with appropriate safeguards in place.

4. Data Security

We implement robust security measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data centers with physical and digital safeguards
• Employee training on data protection and privacy practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Retained while your account is active and for 7 years after closure
• Transaction records: Retained for 7 years for audit and compliance purposes
• Usage data: Typically retained for 2 years for service improvement
• Marketing communications: Until you opt out or as required by law

6. Your Rights

Under Malaysian data protection laws and international standards, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. International Data Transfers

As we use international cloud services and partners, your information may be transferred to and processed in countries outside Malaysia. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant regulatory bodies
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

11. Compliance with Malaysian Laws

AIFlow Solution complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations. We are committed to protecting your privacy rights under Malaysian law.